Return & Refund Policy

Return & Refund Policy

At Wahida.online, your satisfaction is our top priority. If you’re not happy with your purchase, our return and refund policy is simple and transparent, compliant with UAE consumer laws.

Return Eligibility

  • You can return products within 14 days of delivery if they are unused, in original packaging, and in original condition.
  • Personal care items (e.g., makeup, skincare) cannot be returned for hygiene reasons unless defective.
  • Defective or incorrect items qualify for a full refund or replacement.

Return Process

  1. Contact us at support@wahida.online or WhatsApp (+971-XXX-XXX-XXXX) to request a return.
  2. We’ll provide return instructions and an address.
  3. Return the product in its original packaging. You cover return shipping costs unless the item is defective or incorrect.

Refund Process

  • We inspect returns within 3-5 business days and notify you of refund approval or rejection.
  • Approved refunds are processed within 7-10 business days to your original payment method (e.g., card, Tabby, Tamara).
  • Shipping costs are non-refundable unless the order was incorrect or defective.

Contact Us For questions or issues, contact support@wahida.online or WhatsApp (+971-XXX-XXX-XXXX). We’re here to help promptly!